Dhormox Volthrex

Kozloduy, Bulgaria
+359 42 615 340

Privacy Policy

How we protect and handle your personal information at Dhormox Volthrex

Effective Date: January 15, 2025 | Last Updated: March 2, 2025

Introduction

At Dhormox Volthrex, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you visit our website or engage with our interactive mobile game design educational services. We operate under Bulgarian law and European data protection regulations.

When you share information with us, you're trusting us to handle it responsibly. This document walks you through exactly what we do with that information and your rights regarding your personal data.

Information We Collect

We collect different types of information depending on how you interact with our educational platform and services. Here's what we typically gather:

  • Contact information when you reach out to us, including your name, email address, and phone number
  • Educational background and career interests when you inquire about our programs
  • Technical information like your IP address, browser type, and device information when you visit our website
  • Communication preferences and interaction history with our educational content
  • Feedback and survey responses about our programs and services

We never collect sensitive personal information like financial data, health records, or government identification numbers unless specifically required for educational verification purposes.

How We Use Your Information

Your information helps us provide better educational experiences and communicate effectively with potential students. We use your data to:

  • Respond to your inquiries about our interactive mobile game design programs
  • Send you relevant information about upcoming courses starting in autumn 2025
  • Improve our website functionality and user experience
  • Analyze trends in educational interest to develop better curriculum
  • Comply with legal requirements under Bulgarian and EU regulations

We don't sell your information to third parties or use it for unrelated marketing purposes. Everything we do with your data connects back to providing quality educational services or maintaining our legitimate business operations.

Data Sharing and Third Parties

We work with a limited number of trusted service providers to deliver our educational services effectively. These partnerships are carefully managed to protect your privacy:

Service Providers We Work With:

Email communication platforms, website hosting services, and educational technology tools that help us deliver course content. All these providers must meet strict data protection standards and can only use your information for specific purposes we've authorized.

We may share your information when required by Bulgarian law, to protect our legal rights, or in the unlikely event of a business transfer. You'll be notified if any significant changes occur that affect how your data is handled.

Your Rights Under Bulgarian and EU Law

As someone whose data we process, you have several important rights. Here's what you can do and how to exercise these rights:

  • Request access to see what personal information we have about you
  • Ask us to correct any inaccurate or incomplete information
  • Request deletion of your personal data in certain circumstances
  • Object to or restrict how we process your information
  • Receive a copy of your data in a portable format
  • Withdraw consent for any processing based on your permission

To exercise any of these rights, simply contact us using the information provided below. We'll respond within 30 days and guide you through the process. There's no charge for most requests, though we may ask you to verify your identity first.

Data Security and Protection

We implement multiple layers of security to protect your personal information from unauthorized access, alteration, or disclosure. Our approach includes:

  • Encrypted data transmission using industry-standard SSL certificates
  • Regular security audits and system updates to address potential vulnerabilities
  • Restricted access controls ensuring only authorized personnel can view your data
  • Secure backup systems to prevent data loss while maintaining confidentiality

While we take security seriously and use best practices, no online system is completely immune to risks. We continuously monitor and improve our security measures to stay ahead of potential threats.

Data Retention and Deletion

We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by Bulgarian law. Here are our general retention practices:

  • Contact inquiries and communications: Retained for up to 3 years after last contact
  • Website analytics data: Aggregated and anonymized after 26 months
  • Marketing communications: Until you unsubscribe or request removal
  • Educational records and transcripts: As required by Bulgarian educational regulations

When we delete your information, we do so securely and completely. Some information may be retained in anonymized form for statistical analysis, but this cannot be linked back to you personally.

International Data Transfers

Since we're based in Bulgaria and operate within the European Union, your data generally stays within the EU/EEA region where strong privacy protections apply. However, some of our service providers may be located outside this area.

When we do transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission or adequacy decisions that confirm the destination country provides adequate protection.

Changes to This Privacy Policy

We review and update this privacy policy regularly to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.

Minor updates, like clarifying existing practices or fixing typos, may be made without individual notification. We encourage you to check this page periodically to stay informed about how we're protecting your privacy.

Contact Us About Privacy

If you have questions about this privacy policy or how we handle your personal information, we're here to help:

Email: support@dhormoxvolthrex.com

Address: ул. Търговска 28, 3320 2a, Kozloduy, Bulgaria

Phone: +35942615340

We typically respond to privacy-related inquiries within 2-3 business days.